Sometimes things may not go exactly as planned. Do you have a complaint about a product, your order, or our service? Please let us know via service@touzani.shop, with the subject ‘Complaint’.

Please include your order number and describe your complaint. If relevant, add photos so that we can assist you properly. You will receive a substantive response from us within 5 working days at the latest.

We are happy to work with you to find a suitable solution. If this does not lead to a resolution, you can submit your dispute for mediation via WebwinkelKeur.